{"id":28351,"date":"2025-08-12T19:07:49","date_gmt":"2025-08-12T19:07:49","guid":{"rendered":"https:\/\/www.tun.com\/home\/?p=28351"},"modified":"2025-08-12T19:07:51","modified_gmt":"2025-08-12T19:07:51","slug":"is-using-ai-for-workplace-communication-damaging-your-credibility","status":"publish","type":"post","link":"https:\/\/www.tun.com\/home\/is-using-ai-for-workplace-communication-damaging-your-credibility\/","title":{"rendered":"Is Using AI for Workplace Communication Damaging Your Credibility?"},"content":{"rendered":"\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-uagb-blockquote uagb-block-e7eb3fc3 uagb-blockquote__skin-border uagb-blockquote__stack-img-none\"><blockquote class=\"uagb-blockquote\"><div class=\"uagb-blockquote__content\">A recent study highlights the critical balance managers must strike when using AI for workplace communication. While AI tools can enhance message professionalism, excessive reliance may undermine trust between supervisors and employees.<\/div><footer><div class=\"uagb-blockquote__author-wrap uagb-blockquote__author-at-left\"><\/div><\/footer><\/blockquote><\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-0dfbf163 wp-block-group-is-layout-flex\"><div style=\"font-size:16px;\" class=\"has-text-align-left wp-block-post-author\"><div class=\"wp-block-post-author__content\"><p class=\"wp-block-post-author__name\">The University Network<\/p><\/div><\/div>\n\n\n<div class=\"wp-block-uagb-social-share uagb-social-share__outer-wrap uagb-social-share__layout-horizontal uagb-block-ee584a31\">\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-ec619ce7\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.facebook.com\/sharer.php?u=\" tabindex=\"0\" role=\"button\" aria-label=\"facebook\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.8 90.69 226.4 209.3 245V327.7h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.3 482.4 504 379.8 504 256z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-32d99934\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/twitter.com\/share?url=\" tabindex=\"0\" role=\"button\" aria-label=\"twitter\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path d=\"M389.2 48h70.6L305.6 224.2 487 464H345L233.7 318.6 106.5 464H35.8L200.7 275.5 26.8 48H172.4L272.9 180.9 389.2 48zM364.4 421.8h39.1L151.1 88h-42L364.4 421.8z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n\n\n\n<div class=\"wp-block-uagb-social-share-child uagb-ss-repeater uagb-ss__wrapper uagb-block-1d136f14\"><span class=\"uagb-ss__link\" data-href=\"https:\/\/www.linkedin.com\/shareArticle?url=\" tabindex=\"0\" role=\"button\" aria-label=\"linkedin\"><span class=\"uagb-ss__source-wrap\"><span class=\"uagb-ss__source-icon\"><svg xmlns=\"https:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg><\/span><\/span><\/span><\/div>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<p>A new study reveals that while AI tools like ChatGPT, Gemini, Copilot or Claude are prevalent in professional settings, their use in managerial communication might be a double-edged sword. <\/p>\n\n\n\n<p>Conducted by Anthony Coman, a researcher at the University of Florida&#8217;s Warrington College of Business, and Peter Cardon of the University of Southern California, the study found that AI can enhance the professionalism of managerial emails but may also erode trust between managers and employees.<\/p>\n\n\n\n<p>&#8220;We see a tension between perceptions of message quality and perceptions of the sender,&#8221; Coman said in a news release. &#8220;Despite positive impressions of professionalism in AI-assisted writing, managers who use AI for routine communication tasks put their trustworthiness at risk when using medium- to high-levels of AI assistance.&#8221;<\/p>\n\n\n\n<p><a href=\"https:\/\/journals.sagepub.com\/doi\/abs\/10.1177\/23294884251350599\" target=\"_blank\" rel=\"noopener\" title=\"\">Published<\/a> in the International Journal of Business Communication, the study surveyed 1,100 professionals to gauge their reactions to email messages written with varying degrees of AI assistance. <\/p>\n\n\n\n<p>The findings underscored a notable &#8220;perception gap.&#8221; While AI-assisted writing was generally seen as efficient and professional, higher levels of AI assistance led to negative impressions of the sender&#8217;s sincerity and competence.<\/p>\n\n\n\n<p>\u201cWhen people evaluate their own use of AI, they tend to rate their use similarly across low, medium and high levels of assistance,\u201d Coman added. \u201cHowever, when rating other\u2019s use, magnitude becomes important. Overall, professionals view their own AI use leniently, yet they are more skeptical of the same levels of assistance when used by supervisors.\u201d<\/p>\n\n\n\n<p>The study&#8217;s results were telling: messages with low AI assistance were deemed professional and sincere by 95% and 83% of employees, respectively. In contrast, these figures plummeted to 69-73% for professionalism and 40-52% for sincerity when high AI assistance was detected.<\/p>\n\n\n\n<p>The researchers emphasized that while AI tools are valuable for streamlining routine, informational or factual messages, they should be sparingly used for communications that require a personal touch, such as congratulatory notes, motivational messages or personal feedback. <\/p>\n\n\n\n<p>The study suggests a nuanced approach to AI use, advocating for minimal AI intervention in relationship-oriented communications to preserve the perceived integrity and caring nature of the manager.<\/p>\n\n\n\n<p>\u201cIn some cases, AI-assisted writing can undermine perceptions of traits linked to a supervisor\u2019s trustworthiness,\u201d added Coman, citing impacts on perceived ability and integrity.<\/p>\n\n\n\n<p>This research underscores the delicate balance managers must maintain when leveraging AI in their written communications, highlighting the broader implications of technology use on workplace dynamics and trust.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><strong>Source:<\/strong> <a href=\"https:\/\/news.ufl.edu\/2025\/08\/writing-ai-work\/\" target=\"_blank\" rel=\"noopener\" title=\"\">University of Florida<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A new study reveals that while AI tools like ChatGPT, Gemini, Copilot or Claude are prevalent in professional settings, their use in managerial communication might be a double-edged sword. Conducted by Anthony Coman, a researcher at the University of Florida&#8217;s Warrington College of Business, and Peter Cardon of the University of Southern California, the study [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"single-no-separators","format":"standard","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8,28],"tags":[107,40],"class_list":["post-28351","post","type-post","status-publish","format-standard","hentry","category-ai","category-workplace","tag-university-of-florida","tag-university-of-southern-california"],"acf":[],"aioseo_notices":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"The University Network","author_link":"https:\/\/www.tun.com\/home\/author\/funky_junkie\/"},"uagb_comment_info":0,"uagb_excerpt":"A new study reveals that while AI tools like ChatGPT, Gemini, Copilot or Claude are prevalent in professional settings, their use in managerial communication might be a double-edged sword. Conducted by Anthony Coman, a researcher at the University of Florida&#8217;s Warrington College of Business, and Peter Cardon of the University of Southern California, the study&hellip;","_links":{"self":[{"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/posts\/28351","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/comments?post=28351"}],"version-history":[{"count":9,"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/posts\/28351\/revisions"}],"predecessor-version":[{"id":28366,"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/posts\/28351\/revisions\/28366"}],"wp:attachment":[{"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/media?parent=28351"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/categories?post=28351"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tun.com\/home\/wp-json\/wp\/v2\/tags?post=28351"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}